Q: How do I place an order?
A: Shopping at Lighters Galore is easy and secure.
- Choose the product you want to order then click the ADD TO CART button.
- Click MY CART button on the upper right part of the page to review your selected items, and follow instructions to Checkout.
- You can then click on CONTINUE SHOPPING if you want to shop for more items, or you can PROCEED TO CHECKOUT once you are done shopping.
- LOG-IN WITH YOUR LIGHTERS GALORE ACCOUNT. If you don’t have an account yet, click SIGN-UP.
- Once you’re logged in, fill out the CHECKOUT FORM with your account details and choose your preferred SHIPPING AND PAYMENT OPTIONS.
- Finally, click on PLACE ORDER button and check your email for confirmation slip. You are done.
Q: What payment options do you offer?A: We accept Visa/Mastercard/Amex Credit Card Payments, as well as E-Wallet Transfer Payments. For more information, please go to our Payment Options page.
Q: Do you deliver nationwide?
A: Yes, we do!
Q: What are your Shipping Methods?
A: We ship via courier for provincial addresses and moto-delivery for addresses within Metro Manila.
Q: Are the prices here the same in your retails stores?
A: Yes, prices are the same
Q: Is there a minimum order amount before I can order online?
A: We have no minimum amount spent required.
Q: Do you accept wholesale orders?
A: Yes, we do. Please direct your inquiries to Lighters Galore Hotline, 0917-5907025 or 0925-7610369
Q: How many days does it take for my order to arrive?
A: Metro Manila 2-3 business days, Provincial areas 7-15 business days. *For addresses within Metro Manila, you can get your orders either the same day or between 1-2 days depending on how fast you can successfully process the payment.
Q: Can I have my orders exchanged?
A: We have 7-days warranty period, please make sure that the item is in its original & complete packaging.
Q: I am not satisfied with my order. I want a refund.
A: Your satisfaction is important to us. That’s why we make a thorough inspection to guarantee that the quality of the items you purchased will be delivered at its best. If ever you will be experiencing any difficulties we will be more than happy to assist you. Please feel free to contact us at 0917-5907025 or 0925-7610369.
Q: What are your guidelines for making returns?
A: Contact us
Please contact Lighters Galore at 0917-5907025 or 0925-7610369.
Give us the following information:
- Purchaser’s First and Last Name
- Order or Invoice Number
- Provide detailed description of the problem incurred in your purchased item
- A customer service representative will assist you.
Bring damaged / defective product to Lighters Galore Branch near you. Please take note that returns shall be made within 3 days period from the date and time you received the item or else it will be considered null and void.
STRICTLY NO CASH REFUND. If problems shall be determined as factory defects, we will issue a new item of the same product or you may opt to replace it with another product of the same purchased amount.
Customer Service Hotline
Our customer’s service hotline 0917-5907025 or 0925-7610369 is open from 9:00am-6:00 pm, Mondays through Fridays, excluding holidays.
Lighters Galore values our customer’s privacy and as such will never sell or disclose your contact information to any third party. Your details will be used solely to interact with you for transactions relating to our website.
Q: What products do you sell?
A: Lighters Galore sells the following products:
Refillable/Rechargeable/Disposable Lighters and Accessories
Electronic Cigarettes, E-Juice, and Accessories
Tobacco Products and Accessories