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FAQs

General FAQs

Q: How do I place an order?

A: Shopping at Lighters Galore is easy and secure.

    1. Choose the product you want to order then click the ADD TO CART button.
    2. Click MY CART button on the upper right part of the page to review your selected items, and follow instructions to Checkout.
    3. You can then click on CONTINUE SHOPPING if you want to shop for more items, or you can PROCEED TO CHECKOUT once you are done shopping.
    4. LOG-IN WITH YOUR LIGHTERS GALORE ACCOUNT. If you don’t have an account yet, click SIGN-UP.
    5. Once you’re logged in, fill out the CHECKOUT FORM with your account details and choose your preferred SHIPPING AND PAYMENT OPTIONS.
    6. Finally, click on PLACE ORDER button and check your email for confirmation slip. You are done.

    Q: What payment options do you offer?

    A: We accept Visa/Mastercard/Amex Credit Card Payments, as well as E-Wallet Transfer Payments. For more information, please go to our Payment Options page. 

    Q: Do you deliver nationwide?

    A: Yes, we do!

    Q: What are your Shipping Methods?

    A: We ship via courier for provincial addresses and moto-delivery for addresses within Metro Manila.

    Q: Are the prices here the same in your retails stores?

    A: Yes, prices are the same

    Q: Is there a minimum order amount before I can order online?

    A: We have no minimum amount spent required.

    Q: Do you accept wholesale orders?

    A: Yes, we do. Please direct your inquiries to Lighters Galore Hotline, 0917-5907025 or 0925-7610369

    Q: How many days does it take for my order to arrive?

    A: Metro Manila 2-3 business days, Provincial areas 7-15 business days. *For addresses within Metro Manila, you can get your orders either the same day or between 1-2 days depending on how fast you can successfully process the payment.

    Q: Can I have my orders exchanged?

    A: We have 7-days warranty period, please make sure that the item is in its original & complete packaging.

    Q: I am not satisfied with my order. I want a refund.

    A: Your satisfaction is important to us. That’s why we make a thorough inspection to guarantee that the quality of the items you purchased will be delivered at its best. If ever you will be experiencing any difficulties we will be more than happy to assist you. Please feel free to contact us at 0917-5907025 or 0925-7610369.

    Q: What are your guidelines for making returns?

    A: Contact us

    Please contact Lighters Galore at 0917-5907025 or 0925-7610369.

    Give us the following information:

    - Purchaser’s First and Last Name

    - Order or Invoice Number

    - Provide detailed description of the problem incurred in your purchased item

    - A customer service representative will assist you.

    Visit us

    Bring damaged / defective product to Lighters Galore Branch near you. Please take note that returns shall be made within 3 days period from the date and time you received the item or else it will be considered null and void.

    STRICTLY NO CASH REFUND. If problems shall be determined as factory defects, we will issue a new item of the same product or you may opt to replace it with another product of the same purchased amount.

    Customer Service Hotline

    Our customer’s service hotline 0917-5907025 or 0925-7610369 is open from 9:00am-6:00 pm, Mondays through Fridays, excluding holidays.

    Privacy Policy

    Lighters Galore values our customer’s privacy and as such will never sell or disclose your contact information to any third party. Your details will be used solely to interact with you for transactions relating to our website.

    About Products

    Q: What products do you sell?

    A: Lighters Galore sells the following products:
    Refillable/Rechargeable/Disposable Lighters and Accessories
    Electronic Cigarettes, E-Juice, and Accessories
    Tobacco Products and Accessories
    Various Cigarettes

    Q: What is the difference between Refillable & Rechargeable Lighter?
    A: A Refillable Lighter is a portable device used to create a flame, and to ignite a variety of combustible materials, such as cigars, gas stoves, fireworks, candles, or cigarettes. It consists of metal or plastic container filled with a flammable fluid or pressurized liquid gas, a means of ignition to produce the flame.
    On the other hand, Rechargeable Lighter is an alternative lighter that can be powered by electricity, using an electric arc or heating element to ignite the target.
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    Q: What is an electronic cigarette?
    A: An electronic cigarette is a battery operated device that administers doses of nicotine in the form of a vaporized solution; a smoker’s alternative to traditional cigarettes to satisfy nicotine cravings.
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    Q: Who should NOT be using electronic cigarettes?
    A: People who are minors under 18 years of age, anyone with health problems, pregnant or breastfeeding women, and those who are sensitive to nicotine or any other ingredients such as propylene glycol, which is an FDA approved chemical that simply helps produce the vapor, SHOULD NOT USE ELECTRONIC CIGARETTES.
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    Q: What are the Nicotine levels on your E-juice?
    A: Nicotine level of E-juices depend on the MG that you choose to purchase, from 0mg-16mg. If you opt for a non-nicotine e-juice you should choose the 0mg, or if you want the spank of a real cigarette, you should choose a higher level of MG that best fit you.
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    Q: Why is my E-cig unit leaking?
    A: During the filling process, you may have gotten a little E-liquid in the airflow tube. Simply grab a Q-Tip and slide it down the center tube to absorb the spilled E-liquid.
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    Q: Why is there a burnt taste after changing my E-liquid?
    A: When you are refilling your tank with E-juice, make sure that you let it sit for 1-2 minutes before vaping, otherwise, you will get a burnt taste. Make sure that it is completely saturated before vaping.
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